Effective Date: 14 March 2026

HiveIQ Pty Ltd ("HiveIQ", "we", "us", or "our") operates the HiveIQ platform, which provides beehive and apiary management services including IoT device monitoring and data analytics. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We collect the following categories of information:

• Account information: name, email address, and password when you register.
• Organisation information: organisation name and member details you provide when creating or joining an organisation.
• Apiary and hive data: site locations (including GPS coordinates), apiary configurations, hive assignments, and related operational data.
• Device and sensor data: telemetry, readings, and placement history transmitted by IoT devices registered to your account.
• Usage data: log files, IP addresses, browser type, pages visited, and actions taken within the platform, collected automatically.
• Payment information: billing details processed securely by our third-party payment provider; we do not store full card numbers.

2. How We Use Your Information

We use your information to:

• Provide, operate, and improve the HiveIQ platform and its features.
• Authenticate users and manage organisation access controls.
• Process and display hive and sensor data on your behalf.
• Send transactional emails such as account verification, password resets, and system notifications.
• Process payments and manage subscriptions.
• Comply with legal obligations and resolve disputes.

We do not sell your personal information to third parties.

3. Disclosure of Your Information

We may share your information with:

• Service providers: third-party vendors who assist with hosting, email delivery, payment processing, and analytics, bound by confidentiality obligations.
• Organisation members: users within your organisation may see apiary, hive, and device data shared within that organisation according to the access level you configure.
• Legal authorities: when required by law, court order, or to protect the rights and safety of HiveIQ or others.

4. Data Storage and Security

Your data is stored on servers located in Australia and the United States of America. By using the platform, you consent to your information being transferred to and processed in these countries. We implement industry-standard technical and organisational security measures, including encryption in transit (TLS), access controls, and audit logging, to protect your information against unauthorised access, loss, or disclosure. No method of transmission over the internet is completely secure; we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time, subject to our legal record-keeping obligations.

6. Cookies and Tracking

We use essential session cookies required for the platform to function. We may also use analytics cookies to understand how the platform is used. You can disable cookies via your browser settings, though some features may not function correctly as a result.

7. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Lodge a complaint if you believe your privacy has been breached.

To exercise these rights, please contact us using the details below.

8. Third-Party Links

The platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised effective date. Continued use of the platform after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

HiveIQ Pty Ltd
Email: privacy@hiveiq.com.au
Website: www.hiveiq.com.au